Gong Alternatives
Gong is a conversational intelligence platform that records, transcribes, and analyzes sales calls and customer interactions to help revenue teams improve performance. The company serves B2B sales and customer success organizations by providing insights from conversation data, including call coaching, deal intelligence, and team performance metrics. Gong's software integrates with CRM systems and communication tools to capture and analyze business conversations at scale. Glimpse tracks 59 alternatives to Gong across pricing, hiring, ads, content, tech stack, and reviews - updated daily.
Gong Alternatives Overview
# Gong Alternatives: Competitive Landscape Overview The conversational intelligence market includes several competitors to Gong, with Momentum and Thelevel offering similar call recording and analysis capabilities focused on sales coaching and performance insights. Showpad is the most actively tracked alternative with 200 signals and operates in the adjacent sales enablement space rather than conversational intelligence, providing content management and presentation tools. Other competitors like Replicant and Genesys target different segments, with Replicant focused on automating customer service interactions through AI agents and Genesys serving enterprise contact center operations across multiple communication channels.
The Gong alternatives landscape
Positioning clusters and decision guidance drawn from each company's public GTM signals.
The revenue intelligence and conversation analytics space has evolved from simple call recording into a multi-layered ecosystem serving different GTM needs. Gong established the category with its enterprise-focused Revenue AI OS approach, targeting mid-market and enterprise sales teams with comprehensive deal management, forecasting, and coaching capabilities. The competitive landscape now divides into four distinct tiers: lightweight meeting assistants offering freemium transcription (Fireflies, Otter), contact center-specific platforms built for service operations (Balto, NICE, RingCentral), horizontal experience management systems (Qualtrics), and sales-focused intelligence tools competing more directly with Gong's positioning (Attention, Momentum). Most solutions leverage AI for transcription and insight generation, but they differ dramatically in ICP (individual contributors vs. enterprise CX leaders), pricing friction (freemium self-serve vs. enterprise sales-led), and core job-to-be-done (meeting notes vs. revenue forecasting vs. agent coaching). ZoomInfo represents a parallel category focused on buyer intelligence rather than conversation analysis, though increasingly overlapping through signal detection.
Positioning clusters
Freemium Meeting Assistants
PLG-first transcription tools with low entry friction ($0-$17/month starting tiers) targeting individual contributors and small teams across all functions. Both offer 95%+ accuracy, unlimited transcription at paid tiers, and mobile/desktop/extension capture methods. Otter differentiates with specialized agents for sales, recruiting, and media use cases, while Fireflies emphasizes its 1M+ company adoption and AskFred AI assistant.
Contact Center AI Platforms
Enterprise platforms ($110-$249/agent/month for NICE, custom for Balto) built for customer service operations rather than revenue teams. All three provide real-time agent assist, QA automation, and compliance monitoring. NICE leads with Forrester Wave recognition and 20B+ annual interactions processed. RingCentral positions as unified communications with agentic voice AI. Balto uniquely integrates voice AI agents (Togo) directly into its platform and evaluates 100% of interactions vs. sampling.
Revenue Intelligence Alternatives
Mid-market to enterprise tools competing directly with Gong's sales coaching and pipeline management positioning. Attention emphasizes customizable workflows and faster implementation as a Gong alternative, saving managers tens of hours weekly. Momentum offers conversational intelligence at $30/user/month as an add-on, targeting RevOps and sales leadership with account briefs and smart clips. Both require sales-led engagement with high signup friction.
Adjacent Categories
Enterprise platforms serving related but distinct GTM needs. Qualtrics delivers experience management across customer, employee, and research touchpoints with usage-based pricing and omnichannel feedback collection - positioning as signals-to-insights infrastructure rather than conversation intelligence. ZoomInfo provides B2B buyer data and intent signals (hiring surges, tech changes, budget shifts) with AI-guided account prioritization - complementary to conversation tools rather than competitive.
Which alternative fits your situation?
Pick Fireflies if...
- You need unlimited transcription and storage starting at $0-$10/month with minimal signup friction
- Your team spans sales, customer success, recruiting, and product roles needing general-purpose meeting capture
- 95% transcription accuracy across 100+ languages with real-time capture is your primary requirement
Pick Otter if...
- You want specialized AI agents tailored to sales, education, media, or recruiting workflows with automatic CRM extraction
- Bot-free recording options and concurrent meeting joining are critical for your use case
- You need 1,200+ monthly recording minutes starting at $16.99/user with video replay for Zoom and Google Meet
Pick Balto if...
- Your contact center requires real-time agent guidance with 100% interaction evaluation rather than sampling
- Integrated voice AI agents (Togo) handling routine inquiries directly within your platform is valuable
- You operate in highly regulated verticals (healthcare, insurance, financial services) needing compliance monitoring and omnichannel context preservation
Pick Qualtrics if...
- You need unified experience management across customer feedback, employee engagement, and market research - not just sales conversations
- Your enterprise requires omnichannel signal collection (surveys, calls, chats, digital, reviews) with predictive analytics and synthetic audience research using LLMs
- You value research-grade frameworks, benchmarks from XM Institute, and automated experience agents for routing and follow-up across touchpoints
Pick Enthu if...
- Insufficient profile data available to provide reliable guidance
- Contact vendor directly for positioning and feature information
- No pricing, product features, or ICP details provided in available sources
Pick Momentum if...
- You need conversational intelligence as a $30/user/month add-on to existing GTM tools rather than a standalone platform
- RevOps and sales leadership require account briefs, smart clips, and video library capabilities without full Revenue OS investment
- You prefer sales-led engagement for mid-market to enterprise deployments with customizable AI and automation professional services
Pick Attention if...
- You want a Gong alternative with faster implementation and customizable workflows specific to your GTM motion
- Sales managers need to save tens of hours weekly on call analysis, win/loss insights, and pipeline hygiene tracking at scale
- Your mid-market or enterprise revenue team (healthcare, SaaS, tech) requires AI-driven coaching automation without Gong's platform complexity
Pick ZoomInfo if...
- Your priority is B2B account and contact data with buying signals (hiring surges, tech changes, intent spikes) rather than conversation analysis
- You need AI-guided account prioritization and verified decision-maker intelligence integrated with engagement history
- You want to complement conversation intelligence with upfront targeting data for 35,000+ fast-growing companies
Pick RingCentral if...
- You need unified cloud communications (calls, meetings, messaging) with AI automation starting at $25/user/month across business functions
- Your operations span multiple locations requiring AI Receptionist with intelligent routing and appointment booking
- Gartner Magic Quadrant leadership for 11 consecutive years and 500,000+ customer base provide required trust for enterprise-wide deployment
Pick NICE if...
- Your enterprise contact center processes high interaction volumes (20B+ annually) and requires agentic AI with domain-specific models
- You need monthly billing in arrears with no prepay, starting at $110/agent/month with usage-based consumption across five tiered suites
- Forrester Wave Leader recognition in Conversational AI Platforms 2026 and seamless integration ecosystem are critical for CX transformation
What they all share
- ·AI-powered transcription and insight generation are table stakes, with differentiation coming from workflow integration, real-time guidance, and specialized use case optimization rather than transcription accuracy alone
- ·Pricing models split sharply by ICP: freemium/low-friction for individuals and small teams ($0-$30/month), per-agent pricing for contact centers ($110-$249/month), and custom enterprise pricing for revenue intelligence platforms
- ·Sales-led motion with high signup friction dominates enterprise-focused platforms (Gong, NICE, Balto, Attention), while PLG with free tiers targets bottom-up adoption (Fireflies, Otter, ZoomInfo's free trial)
- ·Category convergence is accelerating - meeting tools add sales features (Otter's CRM integration), contact center platforms expand to revenue teams, and unified communications providers integrate agentic AI previously limited to specialized vendors
- ·Enterprise buyers increasingly evaluate based on ecosystem integration breadth (CRM, workflow tools, existing tech stack) and ability to analyze 100% of interactions rather than samples, with multi-channel support (voice, chat, email) becoming baseline expectations
Looking for alternatives to
Gong
Gong Alternatives (59)
Showpad
Showpad is a sales enablement platform that provides tools to help sales teams create, manage, and deliver digital content to clients and prospects. The company serves organizations across various industries by offering solutions for sales presentations, content management, and customer engagement. Showpad's offerings include features for creating ebooks, hosting webinars, and publishing educational content to support the sales process.
Genesys
Genesys is a software company that provides customer relationship management (CRM) and contact center solutions for businesses. Their platform enables organizations to manage customer interactions across multiple channels including voice, email, chat, and social media. Genesys serves enterprises across various industries seeking to improve customer service operations and streamline communications.
Replicant
Replicant is a conversational AI company that develops voice and chat-based virtual agents for enterprise customer service operations. The platform uses natural language processing to handle inbound and outbound customer interactions across industries including financial services, healthcare, and telecommunications. Replicant serves mid-market to large enterprises seeking to automate customer support interactions while reducing operational costs.
Momentum
Momentum is a conversational intelligence platform that records, transcribes, and analyzes sales calls and meetings to provide insights for sales teams and organizations. The company serves sales professionals and revenue teams by offering tools to review call performance, identify coaching opportunities, and improve sales processes. Momentum operates in the conversational intelligence software market, which focuses on helping businesses extract value from customer and internal conversations.
Thelevel
Thelevel provides conversational intelligence software that analyzes customer interactions to help businesses improve sales, support, and customer success outcomes. The platform processes call and meeting recordings to extract insights and coaching opportunities for enterprise teams. Thelevel serves organizations across various industries seeking to optimize their customer-facing conversations.
Cogito
Cogito is a conversational intelligence company that provides software for analyzing and improving customer interactions across contact centers and sales teams. The platform uses AI to analyze calls and digital conversations in real-time, offering insights and guidance to help agents enhance their performance and customer outcomes. Cogito serves enterprises across industries including financial services, healthcare, and telecommunications.
Oliv
Oliv is a conversational intelligence platform that analyzes business communications to provide insights and data extraction. The company serves enterprises seeking to understand and improve interactions across sales, customer service, and support functions through AI-powered analysis of conversations.
Zoominfo
ZoomInfo is a B2B intelligence and sales engagement platform that provides companies with business contact data, company information, and insights to support sales and marketing operations. The platform serves sales, marketing, and recruiting teams by offering database access, prospecting tools, and conversational intelligence features to identify and engage potential customers. ZoomInfo operates as a subscription-based service in the business intelligence and sales technology market.
Five9
Five9 is a cloud-based contact center software provider that offers conversational intelligence and call center solutions for customer service operations. The company serves businesses of various sizes by providing tools for call routing, workforce management, and call recording with AI-powered analytics capabilities. Five9 operates in the contact center technology market, competing with other providers of cloud-based customer engagement platforms.
Nice
NICE is a software company that provides conversational intelligence solutions for customer-facing businesses. The platform analyzes customer interactions across contact centers and communication channels to help organizations improve customer service quality, compliance, and operational efficiency. NICE serves enterprises across multiple industries including financial services, healthcare, and telecommunications.
Callrail
CallRail is a conversational intelligence platform that helps businesses track, record, and analyze phone calls and customer conversations. The company serves businesses across various industries by providing call analytics, call routing, and customer engagement tools to improve sales performance and customer service. CallRail's software integrates with marketing and CRM platforms to help organizations understand customer interactions and optimize their communication processes.
Outdoo
Outdoo is a conversational intelligence platform that helps organizations analyze and improve customer interactions across voice, chat, and messaging channels. The company serves businesses looking to extract insights from conversations to enhance customer experience, agent performance, and operational efficiency.
Otter
Otter is a conversational intelligence platform that provides automated transcription and analysis of meetings and conversations. The company serves businesses and professionals who need to capture, search, and extract insights from audio and video content. Otter's tools are designed to generate real-time transcripts and meeting summaries across various communication platforms.
Tethr
Tethr is a conversational intelligence platform that analyzes customer interactions across voice, video, and digital channels to provide insights into business performance and customer experience. The company serves enterprises in industries such as financial services, healthcare, and customer service by enabling organizations to understand, optimize, and act on conversation data at scale.
Calabrio
Calabrio is a software company that provides conversational intelligence and workforce engagement solutions for customer service operations. The company serves contact centers and customer service organizations by offering analytics, quality management, and interaction analytics tools that analyze customer conversations across voice, email, chat, and other channels. Calabrio's platform helps businesses optimize agent performance, ensure compliance, and improve customer experience outcomes.
Invoca
Invoca provides conversational intelligence software that records, transcribes, and analyzes phone calls and conversations for businesses. The platform helps companies in sales, marketing, and customer service understand customer interactions and improve business outcomes through call analytics and insights.
Verint
Verint is a software company that provides conversational intelligence solutions for customer-facing businesses. The company offers platforms that record, analyze, and derive insights from customer interactions across voice, video, chat, and email channels. Verint serves enterprises across industries including contact centers, financial services, and healthcare to improve customer experience and operational efficiency.
Symbl
Symbl is a conversational intelligence platform that analyzes and extracts insights from voice, video, and text conversations. The company provides APIs and tools for businesses to understand customer interactions, identify key topics and action items, and improve customer experience across support, sales, and other functions.
Tldv
Tldv is a conversational intelligence platform that records, transcribes, and analyzes video meetings and calls. The company serves businesses and teams looking to capture insights from customer conversations, sales calls, and internal meetings through automated transcription and searchable conversation data.
Assemblyai
AssemblyAI is a conversational intelligence platform that provides speech-to-text and AI-powered audio analysis APIs for developers and enterprises. The company enables businesses to transcribe, understand, and extract insights from voice data through machine learning models. AssemblyAI serves customers across industries including customer service, legal, healthcare, and media who need to process and analyze audio and conversation data at scale.
Attention
Attention is a conversational intelligence platform that helps sales and customer success teams analyze recorded calls and meetings to improve performance. The company serves mid-market and enterprise organizations looking to extract insights from customer conversations and coach their teams based on call data.
Grain
Grain is a conversational intelligence platform that records, transcribes, and analyzes business conversations such as sales calls, customer support interactions, and meetings. The company serves sales teams, customer success organizations, and enterprises seeking to extract insights and improve performance from their communication data. Grain's software integrates with popular communication tools to automatically capture and searchable conversation records.
Claap
Claap is a conversational intelligence platform that analyzes customer interactions to provide insights into sales performance and customer engagement. The company serves businesses looking to understand and improve their conversations across sales, support, and customer success functions. Claap operates in the conversational intelligence industry, which focuses on AI-powered analysis of voice and text communications.
Talkdesk
Talkdesk is a cloud-based contact center software company that provides conversational intelligence and customer engagement solutions for enterprises. The platform enables organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media, while leveraging AI-driven analytics to improve agent performance and customer experiences. Talkdesk serves mid-market and large organizations across various industries seeking to optimize their contact center operations.
Cresta
Cresta is a conversational intelligence platform that analyzes customer interactions to provide real-time coaching and insights for contact centers and customer service teams. The company uses AI to process call and conversation data, helping organizations improve agent performance and customer outcomes. Cresta serves enterprises across various industries seeking to optimize their customer-facing operations.
Enthu
Enthu is a conversational intelligence platform that analyzes customer interactions to provide insights and analytics for businesses. The company serves organizations seeking to understand and improve their customer conversations across various communication channels. Enthu operates in the conversational intelligence industry, helping companies extract actionable data from their customer engagement.
Callminer
CallMiner is a conversational intelligence platform that analyzes customer interactions across voice, video, and digital channels to help organizations extract insights and improve business outcomes. The company serves enterprises across various industries by providing speech analytics, quality assurance, and customer experience management solutions. CallMiner enables businesses to identify trends, coach employees, and optimize customer interactions through AI-powered analysis of recorded conversations.
Balto
Balto is a conversational intelligence platform that analyzes customer interactions to help businesses improve sales and customer service performance. The company serves enterprise organizations across industries by providing real-time guidance and quality assurance tools for call center and customer-facing teams. Balto's software processes audio and conversation data to deliver coaching insights and compliance monitoring.
Seismic
Seismic is a conversational intelligence platform that helps sales and customer-facing teams analyze recorded calls and meetings to improve performance and outcomes. The company serves enterprise organizations seeking to extract insights from customer interactions, providing tools for call recording, transcription, and analysis. Seismic operates in the conversational intelligence and sales enablement software market.
Aircall
Aircall is a cloud-based phone system and call center platform that enables businesses to make and receive calls through internet connections rather than traditional phone lines. The company provides features including call recording, analytics, and integrations with CRM and business software, serving small to mid-sized businesses and enterprises across various industries. Aircall operates in the conversational intelligence and unified communications markets.
Revenue
Revenue.io is a conversational intelligence platform that records, transcribes, and analyzes sales calls and meetings to help teams improve their sales performance. The company serves sales organizations by providing insights into customer conversations, coaching recommendations, and call analytics. Revenue.io operates in the conversational intelligence software market, competing alongside similar call analysis and sales enablement tools.
Jiminny
Jiminny is a conversational intelligence platform that records, transcribes, and analyzes customer interactions across sales, support, and customer success teams. The company provides tools for businesses to extract insights from calls and meetings, helping organizations improve coaching, compliance, and team performance. Jiminny serves mid-market and enterprise customers looking to understand and optimize their customer-facing conversations.
Dialpad
Dialpad is a cloud-based communications platform that provides voice, video, and messaging services integrated with conversational intelligence capabilities. The company serves businesses of various sizes by offering unified communications tools that analyze and extract insights from customer and employee interactions. Dialpad operates in the enterprise communications and conversational AI software market.
Trywingman
Trywingman is a conversational intelligence platform that helps sales teams analyze and improve their customer interactions through call and meeting recordings. The company serves sales organizations seeking to enhance coaching, training, and performance through insights derived from their sales conversations. Trywingman operates in the conversational intelligence software market, which focuses on speech analytics and interaction analysis tools.
Praiz
Praiz is a conversational intelligence platform that analyzes business conversations to provide insights and performance metrics. The company serves sales, customer success, and support teams by processing call and meeting data to identify coaching opportunities and track communication effectiveness. Praiz focuses on helping organizations improve team performance through conversation analysis.
Ringcentral
RingCentral is a cloud-based communications platform that provides unified voice, video, messaging, and conferencing solutions for businesses. The company serves organizations of various sizes with integrated communication tools and conversational intelligence capabilities to streamline workplace interactions. RingCentral operates as a leading provider in the enterprise communications software market.
Medallia
Medallia is a software company that provides conversational intelligence and customer experience management solutions for enterprises. The platform captures and analyzes customer interactions across multiple channels to help organizations understand feedback, improve service quality, and drive business outcomes. Medallia serves large organizations across industries including financial services, healthcare, retail, and telecommunications.
Clari
Clari is a conversational intelligence platform that analyzes customer interactions, such as sales calls and meetings, to provide insights into deal progress and sales performance. The company serves sales and revenue operations teams at enterprise organizations looking to improve forecast accuracy and pipeline visibility. Clari's software processes audio and video recordings to extract data that helps sales leaders identify risks and opportunities in their sales processes.
Outreach
Outreach is a conversational intelligence and sales engagement platform that helps enterprise sales teams manage customer interactions and improve sales productivity. The company provides software for call recording, conversation analysis, and real-time coaching capabilities to support sales representatives and their managers. Outreach serves mid-market and enterprise organizations primarily in the B2B sales space.
People
Mediafly
Boostup
Aviso
Salesloft
Salesloft is a sales engagement platform that provides tools for sales teams to manage communications, track customer interactions, and optimize their sales processes. The company specializes in conversational intelligence technology that records and analyzes sales calls and meetings to help teams improve performance. Salesloft serves enterprise and mid-market organizations across various industries looking to enhance sales productivity and coaching capabilities.
Chorus
Fathom
Fathom is a conversational intelligence platform that records, transcribes, and analyzes video meetings to help teams extract insights and automate workflows. The company serves sales, customer success, and recruiting teams by providing tools to review conversations, identify patterns, and generate summaries from recorded calls and meetings. Fathom operates in the conversational intelligence category alongside other meeting analysis and intelligence software providers.
Fireflies
Fireflies.ai is a conversational intelligence platform that records, transcribes, and analyzes meetings and conversations for businesses. The company serves teams across sales, customer success, and other departments seeking to extract insights and automate note-taking from their calls and meetings. Their software integrates with popular communication tools to provide real-time transcription and searchable conversation archives.
Avoma
Avoma is a conversational intelligence platform that records, transcribes, and analyzes meetings for businesses. The company serves sales, marketing, and customer success teams by providing insights from customer conversations to improve deal outcomes and team performance. Avoma operates in the conversational intelligence software market alongside other meeting analysis tools.
Wingman
Modjo
Modjo is a conversational intelligence platform that analyzes customer interactions to provide insights into business operations. The company serves organizations seeking to understand and improve their customer conversations through data-driven analysis. Modjo operates in the conversational intelligence software market, helping businesses extract actionable intelligence from their communication channels.
Highspot
Highspot is a sales enablement and conversational intelligence platform that helps sales organizations improve performance through content management, training, and AI-powered call analytics. The company serves enterprise sales teams by providing tools to coach reps, track deal progression, and analyze customer conversations. Highspot competes in the broader sales technology market focused on productivity and intelligence solutions.
Mindtickle
Mindtickle is a conversational intelligence platform that helps organizations analyze and improve sales conversations. The company provides tools for recording, transcribing, and analyzing customer interactions to identify coaching opportunities and performance trends. Mindtickle serves mid-market and enterprise sales organizations seeking to enhance team effectiveness through conversation analytics.
Getguru
Allego
Allego is a conversational intelligence platform that helps organizations analyze and improve sales conversations and customer interactions. The company provides tools for recording, transcribing, and analyzing calls and meetings to identify coaching opportunities and performance trends. Allego serves primarily sales and customer-facing teams across enterprise organizations.
Brainshark
Bigtincan
Saleshood
Saleshood is a sales enablement platform that provides tools for sales coaching, training, and performance management. The company serves sales organizations by offering features for manager-led coaching, content distribution, and sales skill development. Saleshood operates in the sales enablement software market, helping teams improve rep performance and sales outcomes.
Observe
Observe is a conversational intelligence platform that analyzes customer interactions across voice, video, and messaging channels to provide insights and coaching for contact centers and customer-facing teams. The company serves enterprises across various industries by offering tools for call recording, transcription, quality assurance, and agent performance analytics. Observe competes in the broader market of contact center software and conversation analytics solutions.
Qualtrics
Qualtrics is a software company that provides experience management platforms enabling organizations to collect, analyze, and act on customer, employee, and product feedback data. The company serves enterprises across multiple industries by offering tools for survey design, data analytics, and conversational intelligence to measure and improve experiences. Qualtrics operates in the enterprise software market with a focus on experience analytics and insights generation.
Track Gong and its alternatives in one place
Glimpse monitors all 59 alternatives automatically across pricing, hiring, ads, content, tech stack, reviews, and more.
Start monitoring freeNo credit card required
How people discovered this page
Top Google searches that surfaced this page in the last 3 months.
- 1.top conversation intelligence platforms for sales calls like gong
- 2.alternatives to gong for call insights
- 3.which conversation intelligence platform has better accuracy: gong or alternatives?
- 4.which conversation intelligence solution offers better mobile access than gong?
- 5.gong alternatives for small business call recording
- 6.gong vs competitors conversation intelligence
- 7.open source conversation intelligence alternative to gong
- 8.gong.io alternatives for sales call analysis