Outreach Alternatives
Outreach is a conversational intelligence and sales engagement platform that helps enterprise sales teams manage customer interactions and improve sales productivity. The company provides software for call recording, conversation analysis, and real-time coaching capabilities to support sales representatives and their managers. Outreach serves mid-market and enterprise organizations primarily in the B2B sales space. Glimpse tracks 53 alternatives to Outreach across pricing, hiring, ads, content, tech stack, and reviews - updated daily.
Competitive landscape building
Glimpse is collecting data for Outreach and its alternatives. AI-powered insights will appear here as signals are detected.
The Outreach alternatives landscape
Positioning clusters and decision guidance drawn from each company's public GTM signals.
Outreach se positionne comme une plateforme d'orchestration du chiffre d'affaires de bout en bout, combinant la prospection, la gestion des opportunités, les prévisions, le coaching et le développement des comptes dans un système IA-first pour le mid-market et l'entreprise. Les alternatives se regroupent en quatre catégories distinctes. Les outils de Meeting Intelligence comme Fireflies et Otter proposent une transcription et une synthèse portées par le PLG à des tarifs nettement inférieurs, ciblant les individus et les PME qui ont besoin de capturer des conversations sans workflows complets de gestion du chiffre d'affaires. Les plateformes de centres de contact - Balto, Nice et RingCentral - servent les équipes opérationnelles d'entreprise gérant des volumes élevés d'interactions clients, avec une assistance aux agents en temps réel, l'automatisation du contrôle qualité et la voix IA. Les plateformes de gestion de l'expérience comme Qualtrics fournissent une analyse des retours omnicanaux aux responsables CX qui optimisent l'ensemble du parcours client. Les outils de Sales Intelligence - ZoomInfo, Attention et Momentum - ciblent les équipes commerciales avec des données acheteurs, l'analyse des appels et des workflows de coaching, bien qu'avec un périmètre plus restreint que la vision d'orchestration d'Outreach. Les tarifs vont des niveaux gratuits aux contrats entreprise à six chiffres, la plupart des alternatives se spécialisant dans un seul workflow plutôt que dans l'approche intégrée d'Outreach.
Positioning clusters
Meeting Intelligence - PLG
Outils de transcription freemium et de synthèse par IA avec une friction d'inscription minimale, ciblant les individus et les petites équipes dans les domaines de la vente, du recrutement et de la collaboration générale. Les deux proposent des niveaux gratuits généreux (points d'entrée à 0-10 $/utilisateur/mois) et s'appuient sur une croissance portée par le produit plutôt que sur des cycles de vente entreprise.
Contact Center AI - Entreprise
Plateformes à vente directe pour les centres de contact mid-market et entreprise, axées sur l'assistance aux agents, l'automatisation du contrôle qualité et la voix IA. Elles s'adressent aux responsables opérationnels gérant des volumes élevés d'interactions clients, avec une tarification par agent (25-249 $/agent/mois) et des exigences de conformité spécifiques aux secteurs de la santé, des services financiers et du commerce de détail.
Gestion de l'expérience - Entreprise
Plateforme à l'usage pour les responsables de l'expérience client et collaborateur, orchestrant les retours sur chaque point de contact. Elle cible les dirigeants d'entreprise avec une agrégation de Signals omnicanaux, des analyses de niveau recherche et des cadres adaptés aux secteurs basés sur la localisation, aux systèmes de santé et aux marques mondiales.
Sales Intelligence et coaching
Outils mid-market à entreprise ciblant les équipes Revenue Operations et les directions commerciales, avec des données acheteurs, l'analyse des appels et l'automatisation du coaching. Ils fonctionnent selon des modèles de vente directe ou hybrides, avec des workflows spécialisés pour la priorisation des comptes, l'analyse des victoires/défaites et l'hygiène du pipeline, plutôt qu'une orchestration complète.
Which alternative fits your situation?
Pick Fireflies if...
- Vous avez besoin d'une transcription de réunions abordable et de synthèses IA pour des individus ou de petites équipes avec des budgets inférieurs à 20 $/utilisateur/mois
- Vous souhaitez un outil PLG freemium avec une friction d'inscription minimale plutôt que des cycles de vente entreprise
- Votre besoin principal est de capturer et de rechercher des conversations, et non d'orchestrer l'ensemble du chiffre d'affaires ou d'automatiser le CRM
Pick Otter if...
- Vous avez besoin d'options d'enregistrement sans bot et d'agents spécialisés pour les cas d'usage en vente, éducation ou recrutement
- Vous souhaitez une extraction CRM automatisée des détails des opportunités avec une intégration Salesforce ou HubSpot à 17-30 $/utilisateur/mois
- Votre équipe regroupe plusieurs profils (commerciaux, formateurs, médias) nécessitant une transcription multilingue avec identification des intervenants
Pick Balto if...
- Vous gérez un centre de contact mid-market ou entreprise nécessitant une assistance aux agents en temps réel et une automatisation du contrôle qualité évaluant 100 % des interactions
- Vous avez besoin d'agents voix IA intégrés (Togo) pour des conversations omnicanales avec un suivi de la conformité dans les secteurs réglementés
- Votre priorité est d'améliorer la qualité et l'efficacité du service client à fort volume plutôt que la prospection sortante
Pick Qualtrics if...
- Vous êtes un responsable CX ou expérience collaborateur dans une entreprise ayant besoin d'une agrégation de retours omnicanaux sur les canaux digitaux, voix, localisation et enquêtes
- Vous avez besoin d'audiences synthétiques de niveau recherche utilisant des LLMs pour une validation rapide, en complément de l'intelligence conversationnelle
- Votre cas d'usage couvre l'expérience client, le cycle de vie collaborateur et l'étude de marché, avec des secteurs basés sur la localisation tels que le commerce de détail, la santé ou l'hôtellerie
Pick Nice if...
- Vous êtes un responsable de centre de contact entreprise nécessitant une IA agentique couvrant le self-service, l'assistance aux agents et l'automatisation des workflows sur une seule plateforme
- Vous avez besoin d'une facturation mensuelle à terme échu avec une tarification à l'usage (110-249 $/agent/mois) traitant des milliards d'interactions par an
- Vous opérez dans des secteurs réglementés (services financiers, santé, assurance) nécessitant un enregistrement à des fins de conformité et une IA spécifique au domaine
Pick Enthu if...
- Données de profil insuffisantes pour fournir des conseils de différenciation pertinents
Pick Momentum if...
- Vous êtes une équipe RevOps ou une direction commerciale mid-market ou entreprise ayant besoin d'intelligence conversationnelle et de synthèses de comptes en complément de vos outils existants
- Vous souhaitez des fonctionnalités de vidéothèque et de clips intelligents avec des services professionnels d'automatisation IA à partir de 30 $/utilisateur/mois
- Votre priorité est d'enrichir vos workflows existants par l'analyse des conversations plutôt que de remplacer une orchestration complète du chiffre d'affaires
Pick Attention if...
- Vous êtes un responsable commercial ou un responsable Revenue Operations ayant besoin d'une analyse des appels par IA et d'une automatisation du coaching pour remplacer des heures d'analyse manuelle
- Vous avez besoin de workflows personnalisables pour l'analyse des victoires/défaites, l'hygiène du pipeline et la précision des prévisions à grande échelle
- Vous recherchez une alternative à Gong plus rapide à déployer, ciblant le mid-market à l'entreprise dans les secteurs de la santé, du SaaS ou de la tech
Pick ZoomInfo if...
- Vous avez besoin de données de contact B2B vérifiées et de Signals d'achat en temps réel (hausses de recrutement, changements technologiques, pics d'intention) pour prioriser vos comptes
- Votre équipe GTM a besoin de recommandations guidées par l'IA et d'organigrammes pour identifier les décideurs avant la prospection
- Vous souhaitez un modèle hybride avec accès en essai gratuit à l'enrichissement des données et à la détection de Signals, sans orchestration complète du chiffre d'affaires
Pick RingCentral if...
- Vous avez besoin de communications cloud unifiées (appels, réunions, messagerie) avec un AI Receptionist et un Virtual Assistant à partir de 25 $/utilisateur/mois
- Vous opérez sur plusieurs sites et avez besoin de capacités de centre de contact, de SMS à grande échelle et d'intégrations CRM pour l'engagement client
- Vous êtes une PME, une entreprise mid-market ou une grande entreprise dans le commerce de détail, l'hôtellerie, les services financiers ou la santé, et avez besoin d'une infrastructure voix fiable
What they all share
- ·L'intelligence conversationnelle alimentée par l'IA est désormais un prérequis - chaque plateforme propose la transcription, la synthèse et la détection des actions à mener, avec des niveaux de précision annoncés variables (95 %+ pour les outils de réunion).
- ·Les tarifs divergent fortement selon l'ICP : les outils PLG démarrent de gratuit à 20 $/utilisateur/mois pour les individus, tandis que les plateformes entreprise nécessitent des démonstrations et des devis personnalisés, souvent entre 100 et 250 $/agent/mois ou selon des modèles à l'usage.
- ·Les plateformes de centres de contact mettent l'accent sur l'assistance aux agents en temps réel et l'automatisation du contrôle qualité évaluant 100 % des interactions, tandis que les outils de vente se concentrent sur le coaching post-appel et les insights pipeline.
- ·Les écosystèmes d'intégration comptent - la plupart des alternatives mettent en avant des connecteurs CRM (Salesforce, HubSpot) et le support omnicanal, mais la profondeur varie d'une simple synchronisation à des déclencheurs de workflows automatisés.
- ·Les alternatives entreprise mettent en avant la conformité, la sécurité et les fonctionnalités spécifiques aux secteurs (HIPAA, services financiers), tandis que les outils PME privilégient la facilité d'utilisation et l'onboarding en self-service.
Vous cherchez des alternatives à
Outreach
Alternatives à Outreach (53)
Genesys
Genesys is a software company that provides customer relationship management (CRM) and contact center solutions for businesses. Their platform enables organizations to manage customer interactions across multiple channels including voice, email, chat, and social media. Genesys serves enterprises across various industries seeking to improve customer service operations and streamline communications.
Replicant
Replicant is a conversational AI company that develops voice and chat-based virtual agents for enterprise customer service operations. The platform uses natural language processing to handle inbound and outbound customer interactions across industries including financial services, healthcare, and telecommunications. Replicant serves mid-market to large enterprises seeking to automate customer support interactions while reducing operational costs.
Allego
Allego is a conversational intelligence platform that helps organizations analyze and improve sales conversations and customer interactions. The company provides tools for recording, transcribing, and analyzing calls and meetings to identify coaching opportunities and performance trends. Allego serves primarily sales and customer-facing teams across enterprise organizations.
Momentum
Momentum is a conversational intelligence platform that records, transcribes, and analyzes sales calls and meetings to provide insights for sales teams and organizations. The company serves sales professionals and revenue teams by offering tools to review call performance, identify coaching opportunities, and improve sales processes. Momentum operates in the conversational intelligence software market, which focuses on helping businesses extract value from customer and internal conversations.
Thelevel
Thelevel provides conversational intelligence software that analyzes customer interactions to help businesses improve sales, support, and customer success outcomes. The platform processes call and meeting recordings to extract insights and coaching opportunities for enterprise teams. Thelevel serves organizations across various industries seeking to optimize their customer-facing conversations.
Cogito
Cogito is a conversational intelligence company that provides software for analyzing and improving customer interactions across contact centers and sales teams. The platform uses AI to analyze calls and digital conversations in real-time, offering insights and guidance to help agents enhance their performance and customer outcomes. Cogito serves enterprises across industries including financial services, healthcare, and telecommunications.
Oliv
Oliv is a conversational intelligence platform that analyzes business communications to provide insights and data extraction. The company serves enterprises seeking to understand and improve interactions across sales, customer service, and support functions through AI-powered analysis of conversations.
Zoominfo
ZoomInfo is a B2B intelligence and sales engagement platform that provides companies with business contact data, company information, and insights to support sales and marketing operations. The platform serves sales, marketing, and recruiting teams by offering database access, prospecting tools, and conversational intelligence features to identify and engage potential customers. ZoomInfo operates as a subscription-based service in the business intelligence and sales technology market.
Five9
Five9 is a cloud-based contact center software provider that offers conversational intelligence and call center solutions for customer service operations. The company serves businesses of various sizes by providing tools for call routing, workforce management, and call recording with AI-powered analytics capabilities. Five9 operates in the contact center technology market, competing with other providers of cloud-based customer engagement platforms.
Nice
NICE is a software company that provides conversational intelligence solutions for customer-facing businesses. The platform analyzes customer interactions across contact centers and communication channels to help organizations improve customer service quality, compliance, and operational efficiency. NICE serves enterprises across multiple industries including financial services, healthcare, and telecommunications.
Callrail
CallRail is a conversational intelligence platform that helps businesses track, record, and analyze phone calls and customer conversations. The company serves businesses across various industries by providing call analytics, call routing, and customer engagement tools to improve sales performance and customer service. CallRail's software integrates with marketing and CRM platforms to help organizations understand customer interactions and optimize their communication processes.
Otter
Otter is a conversational intelligence platform that provides automated transcription and analysis of meetings and conversations. The company serves businesses and professionals who need to capture, search, and extract insights from audio and video content. Otter's tools are designed to generate real-time transcripts and meeting summaries across various communication platforms.
Tethr
Tethr is a conversational intelligence platform that analyzes customer interactions across voice, video, and digital channels to provide insights into business performance and customer experience. The company serves enterprises in industries such as financial services, healthcare, and customer service by enabling organizations to understand, optimize, and act on conversation data at scale.
Invoca
Invoca provides conversational intelligence software that records, transcribes, and analyzes phone calls and conversations for businesses. The platform helps companies in sales, marketing, and customer service understand customer interactions and improve business outcomes through call analytics and insights.
Symbl
Symbl is a conversational intelligence platform that analyzes and extracts insights from voice, video, and text conversations. The company provides APIs and tools for businesses to understand customer interactions, identify key topics and action items, and improve customer experience across support, sales, and other functions.
Verint
Verint is a software company that provides conversational intelligence solutions for customer-facing businesses. The company offers platforms that record, analyze, and derive insights from customer interactions across voice, video, chat, and email channels. Verint serves enterprises across industries including contact centers, financial services, and healthcare to improve customer experience and operational efficiency.
Callminer
CallMiner is a conversational intelligence platform that analyzes customer interactions across voice, video, and digital channels to help organizations extract insights and improve business outcomes. The company serves enterprises across various industries by providing speech analytics, quality assurance, and customer experience management solutions. CallMiner enables businesses to identify trends, coach employees, and optimize customer interactions through AI-powered analysis of recorded conversations.
Tldv
Tldv is a conversational intelligence platform that records, transcribes, and analyzes video meetings and calls. The company serves businesses and teams looking to capture insights from customer conversations, sales calls, and internal meetings through automated transcription and searchable conversation data.
Assemblyai
AssemblyAI is a conversational intelligence platform that provides speech-to-text and AI-powered audio analysis APIs for developers and enterprises. The company enables businesses to transcribe, understand, and extract insights from voice data through machine learning models. AssemblyAI serves customers across industries including customer service, legal, healthcare, and media who need to process and analyze audio and conversation data at scale.
Attention
Attention is a conversational intelligence platform that helps sales and customer success teams analyze recorded calls and meetings to improve performance. The company serves mid-market and enterprise organizations looking to extract insights from customer conversations and coach their teams based on call data.
Grain
Grain is a conversational intelligence platform that records, transcribes, and analyzes business conversations such as sales calls, customer support interactions, and meetings. The company serves sales teams, customer success organizations, and enterprises seeking to extract insights and improve performance from their communication data. Grain's software integrates with popular communication tools to automatically capture and searchable conversation records.
Calabrio
Calabrio is a software company that provides conversational intelligence and workforce engagement solutions for customer service operations. The company serves contact centers and customer service organizations by offering analytics, quality management, and interaction analytics tools that analyze customer conversations across voice, email, chat, and other channels. Calabrio's platform helps businesses optimize agent performance, ensure compliance, and improve customer experience outcomes.
Claap
Claap is a conversational intelligence platform that analyzes customer interactions to provide insights into sales performance and customer engagement. The company serves businesses looking to understand and improve their conversations across sales, support, and customer success functions. Claap operates in the conversational intelligence industry, which focuses on AI-powered analysis of voice and text communications.
Talkdesk
Talkdesk is a cloud-based contact center software company that provides conversational intelligence and customer engagement solutions for enterprises. The platform enables organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media, while leveraging AI-driven analytics to improve agent performance and customer experiences. Talkdesk serves mid-market and large organizations across various industries seeking to optimize their contact center operations.
Cresta
Cresta is a conversational intelligence platform that analyzes customer interactions to provide real-time coaching and insights for contact centers and customer service teams. The company uses AI to process call and conversation data, helping organizations improve agent performance and customer outcomes. Cresta serves enterprises across various industries seeking to optimize their customer-facing operations.
Enthu
Enthu is a conversational intelligence platform that analyzes customer interactions to provide insights and analytics for businesses. The company serves organizations seeking to understand and improve their customer conversations across various communication channels. Enthu operates in the conversational intelligence industry, helping companies extract actionable data from their customer engagement.
Seismic
Seismic is a conversational intelligence platform that helps sales and customer-facing teams analyze recorded calls and meetings to improve performance and outcomes. The company serves enterprise organizations seeking to extract insights from customer interactions, providing tools for call recording, transcription, and analysis. Seismic operates in the conversational intelligence and sales enablement software market.
Balto
Balto is a conversational intelligence platform that analyzes customer interactions to help businesses improve sales and customer service performance. The company serves enterprise organizations across industries by providing real-time guidance and quality assurance tools for call center and customer-facing teams. Balto's software processes audio and conversation data to deliver coaching insights and compliance monitoring.
Aircall
Aircall is a cloud-based phone system and call center platform that enables businesses to make and receive calls through internet connections rather than traditional phone lines. The company provides features including call recording, analytics, and integrations with CRM and business software, serving small to mid-sized businesses and enterprises across various industries. Aircall operates in the conversational intelligence and unified communications markets.
Revenue
Revenue.io is a conversational intelligence platform that records, transcribes, and analyzes sales calls and meetings to help teams improve their sales performance. The company serves sales organizations by providing insights into customer conversations, coaching recommendations, and call analytics. Revenue.io operates in the conversational intelligence software market, competing alongside similar call analysis and sales enablement tools.
Jiminny
Jiminny is a conversational intelligence platform that records, transcribes, and analyzes customer interactions across sales, support, and customer success teams. The company provides tools for businesses to extract insights from calls and meetings, helping organizations improve coaching, compliance, and team performance. Jiminny serves mid-market and enterprise customers looking to understand and optimize their customer-facing conversations.
Dialpad
Dialpad is a cloud-based communications platform that provides voice, video, and messaging services integrated with conversational intelligence capabilities. The company serves businesses of various sizes by offering unified communications tools that analyze and extract insights from customer and employee interactions. Dialpad operates in the enterprise communications and conversational AI software market.
Trywingman
Trywingman is a conversational intelligence platform that helps sales teams analyze and improve their customer interactions through call and meeting recordings. The company serves sales organizations seeking to enhance coaching, training, and performance through insights derived from their sales conversations. Trywingman operates in the conversational intelligence software market, which focuses on speech analytics and interaction analysis tools.
Praiz
Praiz is a conversational intelligence platform that analyzes business conversations to provide insights and performance metrics. The company serves sales, customer success, and support teams by processing call and meeting data to identify coaching opportunities and track communication effectiveness. Praiz focuses on helping organizations improve team performance through conversation analysis.
Ringcentral
RingCentral is a cloud-based communications platform that provides unified voice, video, messaging, and conferencing solutions for businesses. The company serves organizations of various sizes with integrated communication tools and conversational intelligence capabilities to streamline workplace interactions. RingCentral operates as a leading provider in the enterprise communications software market.
Chorus
Medallia
Medallia is a software company that provides conversational intelligence and customer experience management solutions for enterprises. The platform captures and analyzes customer interactions across multiple channels to help organizations understand feedback, improve service quality, and drive business outcomes. Medallia serves large organizations across industries including financial services, healthcare, retail, and telecommunications.
Outdoo
Outdoo is a conversational intelligence platform that helps organizations analyze and improve customer interactions across voice, chat, and messaging channels. The company serves businesses looking to extract insights from conversations to enhance customer experience, agent performance, and operational efficiency.
Observe
Observe is a conversational intelligence platform that analyzes customer interactions across voice, video, and messaging channels to provide insights and coaching for contact centers and customer-facing teams. The company serves enterprises across various industries by offering tools for call recording, transcription, quality assurance, and agent performance analytics. Observe competes in the broader market of contact center software and conversation analytics solutions.
Mediafly
Boostup
Aviso
Salesloft
Salesloft is a sales engagement platform that provides tools for sales teams to manage communications, track customer interactions, and optimize their sales processes. The company specializes in conversational intelligence technology that records and analyzes sales calls and meetings to help teams improve performance. Salesloft serves enterprise and mid-market organizations across various industries looking to enhance sales productivity and coaching capabilities.
People
Highspot
Highspot is a sales enablement and conversational intelligence platform that helps sales organizations improve performance through content management, training, and AI-powered call analytics. The company serves enterprise sales teams by providing tools to coach reps, track deal progression, and analyze customer conversations. Highspot competes in the broader sales technology market focused on productivity and intelligence solutions.
Fathom
Fathom is a conversational intelligence platform that records, transcribes, and analyzes video meetings to help teams extract insights and automate workflows. The company serves sales, customer success, and recruiting teams by providing tools to review conversations, identify patterns, and generate summaries from recorded calls and meetings. Fathom operates in the conversational intelligence category alongside other meeting analysis and intelligence software providers.
Fireflies
Fireflies.ai is a conversational intelligence platform that records, transcribes, and analyzes meetings and conversations for businesses. The company serves teams across sales, customer success, and other departments seeking to extract insights and automate note-taking from their calls and meetings. Their software integrates with popular communication tools to provide real-time transcription and searchable conversation archives.
Avoma
Avoma is a conversational intelligence platform that records, transcribes, and analyzes meetings for businesses. The company serves sales, marketing, and customer success teams by providing insights from customer conversations to improve deal outcomes and team performance. Avoma operates in the conversational intelligence software market alongside other meeting analysis tools.
Modjo
Modjo is a conversational intelligence platform that analyzes customer interactions to provide insights into business operations. The company serves organizations seeking to understand and improve their customer conversations through data-driven analysis. Modjo operates in the conversational intelligence software market, helping businesses extract actionable intelligence from their communication channels.
Mindtickle
Mindtickle is a conversational intelligence platform that helps organizations analyze and improve sales conversations. The company provides tools for recording, transcribing, and analyzing customer interactions to identify coaching opportunities and performance trends. Mindtickle serves mid-market and enterprise sales organizations seeking to enhance team effectiveness through conversation analytics.
Gong
Gong is a conversational intelligence platform that records, transcribes, and analyzes sales calls and customer interactions to help revenue teams improve performance. The company serves B2B sales and customer success organizations by providing insights from conversation data, including call coaching, deal intelligence, and team performance metrics. Gong's software integrates with CRM systems and communication tools to capture and analyze business conversations at scale.
Qualtrics
Qualtrics is a software company that provides experience management platforms enabling organizations to collect, analyze, and act on customer, employee, and product feedback data. The company serves enterprises across multiple industries by offering tools for survey design, data analytics, and conversational intelligence to measure and improve experiences. Qualtrics operates in the enterprise software market with a focus on experience analytics and insights generation.
Clari
Clari is a conversational intelligence platform that analyzes customer interactions, such as sales calls and meetings, to provide insights into deal progress and sales performance. The company serves sales and revenue operations teams at enterprise organizations looking to improve forecast accuracy and pipeline visibility. Clari's software processes audio and video recordings to extract data that helps sales leaders identify risks and opportunities in their sales processes.
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